Phone • Email • Chat • Social
Outsource Your
Customer Support
Trained agents handling phone, email, live chat, and social media support 24/7 — with 92% first-contact resolution, strict SLA adherence, and weekly CSAT reporting.
92%First-Contact Resolution
24/7Support Coverage
4.8★Average CSAT Score
Get a Free Support Audit
Support Channels & Response Times
Phone Support
Response: < 20 sec
Resolution: 92% FCR
Email Support
Response: < 2 hours
Resolution: 94% SLA
Live Chat
Response: < 30 sec
Resolution: 88% in-chat
Social Media
Response: < 1 hour
Resolution: 90% same day
What Our Support Team Handles
Customer Experience Management
End-to-end customer experience design and management — customer journey mapping, experience optimisation, loyalty program support, and retention strategy execution across every touchpoint.
Journey MappingCX DesignLoyalty ProgramsRetention
Omnichannel Support
Seamless customer support across phone, email, live chat, and social media — with a unified customer view ensuring consistent, context-aware assistance regardless of which channel the customer uses.
PhoneEmailLive ChatSocial Media
First-Contact Resolution
Trained agents focused on resolving customer issues on the very first contact — with deep product knowledge, escalation protocols, and authority to make decisions that satisfy customers without call-backs.
Knowledge BaseIssue ResolutionEscalationDecision Authority
Proactive Customer Support
Outreach before customers complain — proactive notifications for order delays, service disruptions, account anomalies, and renewal reminders that reduce inbound volume while increasing customer trust.
Proactive OutreachNotificationsChurn PreventionCSAT Improvement
CSAT & Quality Monitoring
Continuous quality assurance — call recording, interaction scoring, CSAT and NPS measurement, agent coaching, and weekly performance reports that drive continuous improvement in service quality.
CSATNPSQA AuditsAgent Coaching
Customer Advocacy Programs
Converting satisfied customers into active brand advocates — referral program management, testimonial collection, community engagement, and VIP customer treatment that drives organic growth.
ReferralsCommunityTestimonialsVIP Treatment
Meet Your Support Leads
Hello, I'm
Amara
Senior Customer Experience Lead
A CX specialist with 8 years managing multi-channel support teams for e-commerce and SaaS clients — known for transforming underperforming support operations into CSAT-leading teams through systematic process redesign and agent coaching.
Zendesk
Freshdesk
Intercom
Salesforce
JIRA
Slack
Client Results
Customer Support Transformation
FCR from 40% to 91% in 6 Weeks
2.3x First-Contact Resolution
Peak Volume Scaling
Diwali Peak: 3x Volume, SLAs Maintained
100% SLA Adherence at Peak
Churn Reduction Through Support
48-Hour Tickets to 3.5-Hour Resolution
22% Monthly Churn Reduction
What Our Clients Say
"We were running customer support in-house with 40% first-contact resolution and 3-day email SLAs. After 6 weeks with Protechplanner's support team, our FCR hit 91% and email SLA dropped to 4 hours. Our CSAT score moved from 3.2 to 4.7 stars. The improvement was immediate and measurable."
Deepa Nair
Head of CX, RetailBrand
"During our Diwali sale — our highest traffic week — inbound support volume tripled overnight. Protechplanner's team scaled instantly, maintained response time SLAs, and our CSAT actually went up during the peak. The ability to flex without any notice is genuinely impressive."
Rajan Mehta
VP Operations, EcomStore
"Our customers were churning because support tickets were taking 48 hours. Protechplanner reduced average resolution time to 3.5 hours and implemented a proactive follow-up workflow that catches at-risk customers. Monthly churn dropped by 22% in the 90 days after launch."
Sarah Williams
Customer Success Lead, SaaS Platform
Get Started
Support That
Builds Loyalty
24/7 omnichannel customer support with 92% first-contact resolution — onboarding your team within 2 weeks.
Call
+91 1800 567 890
Email
hello@protechplanner.com
Agents Available 24/7