Hire Dedicated Feedback Management Specialists
Feedback That
Drives Growth
Customer feedback specialists who collect, analyse, and act on customer sentiment — CSAT surveys, NPS programmes, review management, and feedback loops that feed directly into product and service improvements.
Trusted by 500+ Growth-Focused Brands
4.2xMore Reviews Collected
+28ptAvg. NPS Improvement
65%Detractor Recovery Rate
Share Your Requirement
Feedback Tools Our Specialists Master
Typeform
Notion
Slack
Jira
Trello
Confluence
GitHub
ZoomTypeformNotionSlackJiraTrelloConfluenceGitHubZoomTypeformNotionSlackJiraTrelloConfluenceGitHubZoomWhat We Do
Comprehensive Feedback Management
Post-Purchase CSAT Surveys
Automated CSAT surveys sent after purchases, support interactions, and delivery events — capturing satisfaction scores with contextual timing for maximum response rates.
TypeformDelightedSurveyMonkeyZendesk
NPS Campaign Management
End-to-end Net Promoter Score campaigns — survey deployment, response collection, follow-up with detractors, and trend analysis to track loyalty over time.
DelightedAskNicelyHubSpotTypeform
Feedback Analysis & Reporting
Structured qualitative feedback analysis — categorising open-text responses by theme, sentiment, and priority area, delivered as actionable weekly reports.
NotionGoogle SheetsAirtableTableau
Review Collection & Management
Systematic review request campaigns for Google, Trustpilot, G2, and Capterra — increasing review volume and managing response strategy for public feedback.
TrustpilotGoogle BusinessG2Capterra
Detractor Follow-Up Programme
Proactive outreach to unhappy customers within 24 hours of a negative score — structured recovery conversations that turn detractors into satisfied customers.
HubSpotSalesforceIntercomZendesk
Feedback Loop Reporting
Closing the loop with product and operations teams — structured feedback reports that surface recurring issues, feature requests, and UX friction points to the right people.
NotionJiraLinearConfluence
Hire Dedicated Feedback Management Specialists
Your Feedback Loop Experts
Hello, I'm
Camille
Customer Feedback Strategist
Camille designs and manages end-to-end feedback programmes for SaaS and e-commerce businesses — increasing response rates, analysing open-text at scale, and creating actionable insight reports that leadership teams actually read. Her NPS programmes have driven an average 28-point improvement over 6 months.
Success Roadmap
Our Development Process
PHASE 01
Discovery
Deep dive into requirements and architecture strategy.
PHASE 02
UI/UX Design
Collaborative prototyping and brand identity design.
PHASE 03
Development
Building scalable code with regular updates.
PHASE 04
Testing & Launch
Rigorous QA testing and optimized deployment.
Discovery
Deep dive into requirements and architecture strategy.
65% Detractor Recovery Rate
Our structured detractor follow-up programme recovers nearly two-thirds of unhappy customers — turning churn risks into loyal advocates through timely, empathetic outreach.
Actionable Insights, Not Just Data
We don't deliver spreadsheets of raw scores. Every report includes categorised themes, root cause analysis, and specific product or process recommendations your team can act on.
4x More Reviews Collected
Systematic, well-timed review requests consistently achieve 4x the organic review volume — building the social proof that converts high-intent prospects on autopilot.
Why Protechplanner
Feedback
Turned Into
Revenue
Customer feedback is only valuable if it's collected systematically, analysed rigorously, and acted on decisively. We handle the entire loop — so your team receives insights, not noise.
Call our Experts
+1 (314) 439-4496
Recent Success Stories
NPS Campaign Management
Pebble NPS Transformation
NPS: +12 → +40 in 4 months
Review Collection & Management
CleanKit Review Growth
34 → 280 reviews in 3 months
Feedback Analysis & Reporting
Novu Product Feedback Loop
Roadmap informed by 400+ data points
What Our Clients Say
"Camille's NPS programme transformed how we understand our customers. We went from guessing why people churned to having clear, categorised data. NPS improved from +12 to +40 in 4 months."
Zara Collins
Head of CX, Pebble
"Our Google and Trustpilot reviews went from 34 to 280 in 3 months. Omar's systematic outreach process is extraordinary. Social proof has directly increased our conversion rate."
Steve Hartley
Founder, CleanKit
"The feedback analysis reports we receive are genuinely useful — not just raw data, but categorised themes, sentiment breakdowns, and product recommendations. Invaluable for our roadmap."
Ananya Sharma
Product Lead, Novu