Hire Dedicated Live Chat Agents
Always-On Chat,
Always Converting
Real human agents — live on your website, 24/7. Sub-30 second response times, on-brand conversations, and structured escalation paths that keep customers happy and your sales pipeline moving.
Trusted by 1200+ Online Businesses
<30sAvg. First Response
94%CSAT Score
3xConversion Lift
Share Your Requirement
Chat Platforms Our Agents Master
Intercom
Slack
HubSpot
Notion
Trello
Jira
Zoom
GitHubIntercomSlackHubSpotNotionTrelloJiraZoomGitHubIntercomSlackHubSpotNotionTrelloJiraZoomGitHubWhat We Do
Comprehensive Live Chat Services
24/7 Real-Time Chat Coverage
Round-the-clock live chat agents available on your website — greeting visitors, answering questions, and converting prospects into customers at every hour.
IntercomDriftLiveChatTidio
AI + Human Hybrid Chat
Smart chatbot handles routine queries instantly while human agents takeover complex conversations — delivering speed and empathy where each matters most.
IntercomZendeskLiveChatHubSpot
Proactive Chat Engagement
Behaviour-triggered chat invitations that engage high-intent visitors at the right moment — reducing bounce rates and accelerating purchase decisions.
DriftIntercomCrispOlark
Lead Qualification via Chat
Trained agents qualify inbound leads through structured chat conversations — capturing BANT criteria and routing warm leads directly to your sales team.
HubSpotSalesforcePipedriveDrift
Multi-Brand Chat Management
Run support for multiple products or brands from a single team — each brand with its own tone, scripts, and escalation paths — seamlessly managed.
FreshdeskZendeskLiveChatIntercom
Chat Transcript & Reporting
Full chat transcript archiving, CSAT score tracking, first-response times, and weekly performance dashboards — complete visibility into every conversation.
ZendeskIntercomGoogle Data StudioExcel
Hire Dedicated Live Chat Agents
Meet Your Chat Specialists
Hello, I'm
Aisha
Senior Live Chat Specialist
Aisha manages live chat for SaaS and e-commerce brands with consistently sub-30 second response times and 96% CSAT scores. She's built chat scripts, trained new agents, and established escalation protocols that reduce ticket backlog by 40% on average.
Success Roadmap
Our Development Process
PHASE 01
Discovery
Deep dive into requirements and architecture strategy.
PHASE 02
UI/UX Design
Collaborative prototyping and brand identity design.
PHASE 03
Development
Building scalable code with regular updates.
PHASE 04
Testing & Launch
Rigorous QA testing and optimized deployment.
Discovery
Deep dive into requirements and architecture strategy.
On-Brand Every Conversation
Every chat agent is briefed on your brand voice, product knowledge, and escalation rules before going live. Your customers can't tell the difference from your internal team.
Sub-30 Second Response Times
Our agents average 22 seconds first response — the gold standard that reduces abandonment, improves CSAT, and keeps purchase journeys moving forward.
Full Performance Reporting
Weekly CSAT scores, response time dashboards, conversation volume trends, and escalation rates — complete visibility into your customer support performance.
Why Protechplanner
Chat That
Converts
& Retains
Live chat is no longer optional — 79% of customers prefer it over any other support channel. Our agents deliver the speed and quality that turns first-time visitors into loyal customers.
Call our Experts
+1 (314) 439-4496
Recent Success Stories
Proactive Chat Engagement
ShopNova Conversion Campaign
+28% conversion in month 1
Full Live Chat Outsourcing
CloudBase 24/7 Chat Coverage
CSAT 78% → 94%
Weekend & Night Coverage
PetPlanner After-Hours Support
Response time: 4min → 25sec
What Our Clients Say
"Adding live chat with Protechplanner agents increased our conversion rate by 28% in the first month. The response times are extraordinary — our customers constantly mention how fast the support is."
James Norris
CEO, ShopNova
"Our average chat wait time went from 4 minutes to under 25 seconds. CSAT jumped from 78% to 94% in 6 weeks. The agents are knowledgeable, friendly, and always on-brand."
Maria Santos
Head of CX, CloudBase
"We needed 24/7 coverage but couldn't afford a full in-house team. Protechplanner's chat agents handle our nights and weekends flawlessly. It feels like an extension of our own team."
Yuki Tanaka
Founder, PetPlanner