Hire Dedicated Phone Support Agents
Every Call
Answered. Resolved.
Professional phone support agents answering as your brand, resolving issues first call, and keeping customers satisfied — without the cost or complexity of an in-house call centre.
Trusted by 800+ Customer-Focused Brands
<20sAvg. Answer Time
95%Call Resolution Rate
24/7Coverage Available
Share Your Requirement
Call Platforms Our Agents Master
Aircall
HubSpot
Notion
Jira
Zendesk
Zoom
Confluence
GitHubAircallHubSpotNotionJiraZendeskZoomConfluenceGitHubAircallHubSpotNotionJiraZendeskZoomConfluenceGitHubWhat We Handle
Comprehensive Phone Support Services
Inbound Customer Call Handling
Dedicated agents answering your customer calls with your brand name, tone, and product knowledge — delivering support that feels genuinely in-house.
RingCentralAircallFive9Dialpad
Outbound Follow-Up Calls
Proactive outbound calls to check on customer satisfaction after orders, cancellations, complaints, or service events — turning passive customers into loyal advocates.
AircallHubSpotSalesforceDialpad
Technical Support Calls
Tier-1 technical troubleshooting calls for SaaS, hardware, and consumer tech products — structured resolution paths with warm handoff to Tier-2 when needed.
ZendeskFreshdeskJiraConfluence
Appointment & Callback Scheduling
Taking inbound appointment requests, scheduling callbacks, and managing your booking calendar — so no customer request is missed or delayed.
CalendlyHubSpotAcuityGoogle Cal
Call Quality Monitoring & QA
Regular call recording review, scoring against quality frameworks, and coaching feedback — maintaining consistently high service standards across all agents.
CallRailGongSalesloftRingCentral
After-Hours & Overflow Coverage
Seamless extended-hours and overflow call handling so your customers always reach a real person — even during peak periods and outside business hours.
AircallFive9RingCentralDialpad
Hire Dedicated Phone Support Agents
The Voice of Your Brand
Hello, I'm
Amara
Senior Phone Support Specialist
Amara has been the voice behind top e-commerce and SaaS brands — handling hundreds of calls daily with calm professionalism and exceptional product knowledge. Her average handle time is 30% below industry benchmarks while her CSAT scores remain consistently above 95%.
Success Roadmap
Our Development Process
PHASE 01
Discovery
Deep dive into requirements and architecture strategy.
PHASE 02
UI/UX Design
Collaborative prototyping and brand identity design.
PHASE 03
Development
Building scalable code with regular updates.
PHASE 04
Testing & Launch
Rigorous QA testing and optimized deployment.
Discovery
Deep dive into requirements and architecture strategy.
Indistinguishable From In-House
Your customers hear your brand name, your greeting, and your voice. Every agent is briefed to represent your brand identity — not ours.
95% First-Call Resolution
Structured call scripts and knowledge bases enable our agents to resolve the vast majority of queries in a single call — no repeat contacts, no frustrated customers.
QA & Continuous Improvement
Weekly call scoring, agent coaching, and performance reviews — we continuously improve quality, not just maintain it.
Why Protechplanner
Calls
Handled
Perfectly
One unanswered or mishandled call can cost you a customer permanently. We make sure every call that reaches our agents results in a satisfied customer — regardless of volume or hour.
Call our Experts
+1 (314) 439-4496
Recent Success Stories
High-Volume Call Management
Lumin Tech Inbound Transformation
Call abandonment: 18% → 2%
Peak Period Call Coverage
HomeSelect Overflow Solution
Refund rate down 15%
Extended Hours Phone Support
ProServ After-Hours Coverage
3 clients retained in week 1
What Our Clients Say
"Our call abandonment rate dropped from 18% to 2% in the first month. Customers comment constantly on how quickly their calls are answered. The agents are knowledgeable and genuinely helpful."
Patrick O'Brien
Head of Support, Lumin Tech
"Our busiest periods used to mean 40-minute hold times. Protechplanner's overflow team stepped in and we've had zero waits over 30 seconds since. Our refund rate dropped by 15% as a direct result."
Nadia Kowalski
COO, HomeSelect
"The after-hours coverage meant customers calling at 11pm were getting resolved — not voicemails. We retained 3 clients in the first week who would have churned without that support."
David Chen
Founder, ProServ